When will my Guoba bag ship?
The Guoba ITA backpack is not estimated to ship until February 2023. If there are any delays in shipping or production I will notify all my backers ASAP!
Last updated: November 10, 2022 21:36
Why does shipping take so long?
Bags are being made by my manufacturers overseas and in order to keep shipping costs low, we will need to ship the guoba bags by boat which can take around 30-35 days to reach me in the USA. Bag production is also another 30-40 days because each bag is made my hand so this is why the guoba bags are not estimated to ship until around February 2023
Last updated: November 10, 2022 21:39
Can I cancel my order?
We can not cancel your order because your funds have already been put into production to make the guoba bags
Last updated: November 10, 2022 21:41
Will Guoba ITA backpacks be available on your website later on?
Yes! Any extra stock on the Guoba ITA backpacks will be added to my website (Strawberrymilkshop.com) for $80.00 USD retail price.
Last updated: November 10, 2022 21:50
Current Estimated Shipping Date: February 2023
Last Updated At: 11/10/22What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
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